Politique de confidentialité

Privacy Policy

Dr.Pen Glow  |  Last Updated: April 29, 2026

Dr.Pen Glow ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit drpenglow.com or make a purchase.

1. Information We Collect

a. Information You Provide:

  • Name, shipping and billing address, email address, phone number
  • Payment information, processed securely by third-party payment processors
  • Account login credentials, if you create an account
  • Communications with our customer service team

b. Information Collected Automatically:

  • IP address, browser type, device information, operating system
  • Pages visited, time spent on pages, referring website
  • Cookies and similar tracking technologies, as described in Section 5

c. Information from Third Parties:

  • Information from social media platforms if you interact with us through them
  • Analytics and advertising partners, such as Google Analytics, Meta Pixel, and similar tools
2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your order, account, or customer service inquiries
  • Send marketing emails, only with your consent; you may opt out at any time
  • Improve our website, products, and services
  • Detect and prevent fraud, abuse, or illegal activity
  • Comply with legal obligations
3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers, such as payment processors, shipping carriers, email service providers, analytics providers, and other partners who assist us in operating our business, limited to the information necessary to perform their services.
  • Legal authorities when required by law, court order, or to protect our rights, property, or safety.
  • Business transfers in the event of a merger, acquisition, or sale of assets.
4. Your Rights

Depending on your state of residence, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your personal information, subject to legal exceptions
  • Opt out of marketing communications
  • Opt out of the "sale" or "sharing" of personal information. We do not sell personal information, but we may share data with advertising partners as described in Section 5.

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA). To exercise any of these rights, contact us at support@drpenglow.com. We will respond within the timeframes required by applicable law.

5. Cookies and Tracking Technologies
  • We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and deliver personalized advertising.
  • You can control cookies through your browser settings. Disabling cookies may affect website functionality.
  • We may use third-party services such as Google Analytics, Meta Pixel, and similar tools. These third parties have their own privacy policies.
6. Data Retention
  • We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
  • Order records are typically retained for 5 years for tax and accounting purposes.
7. Data Security
  • We implement reasonable administrative, technical, and physical safeguards to protect your information.
  • However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. Children's Privacy
  • Our website is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children.
  • If you believe we have collected information from a child, please contact us at support@drpenglow.com, and we will delete it promptly.
9. International Data Transfers
  • Dr.Pen Glow is operated from China through drpenglow.com. By using our website and providing your information, you consent to the transfer, processing, and storage of your information in China and other jurisdictions where our service providers operate.
  • We take steps to ensure your information receives an adequate level of protection.
10. Third-Party Links
  • Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
  • We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
  • We reserve the right to update this Privacy Policy at any time. Changes take effect upon posting to our website.
  • We will indicate the "Last Updated" date at the top of this policy.
12. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@drpenglow.com
Phone: +86 15899756385
Address: Room 307, Building 402, No.5007 Huanggang Rd, Huafu Subdistrict, Futian Dist, Shenzhen, Guangdong Province 518035, China
Business Hours: Mon–Fri, 9:00 AM – 6:00 PM (UTC+8)