Payment Policy

Payment Policy

Dr.Pen Glow  |  Last Updated: May 7, 2026

This Payment Policy explains how payments are processed for purchases made through drpenglow.com. By placing an order on our website, you agree to the payment terms described below.

1. Accepted Payment Methods

We accept major credit cards, debit cards, and other payment methods displayed at checkout. Available payment options may vary depending on your location, device, payment provider, and checkout settings.

2. Currency

All prices on drpenglow.com are listed and charged in U.S. Dollars (USD). If your payment card or account is issued in another currency, your bank or payment provider may apply currency conversion rates or additional fees. These fees are determined by your bank or payment provider and are not controlled by Dr.Pen Glow.

3. Payment Authorization and Order Processing

Payment is required at the time your order is placed. By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize us or our payment processor to charge the full order amount, including applicable taxes and shipping fees.

Orders are processed after payment has been successfully authorized. We reserve the right to delay, hold, or cancel any order if payment cannot be verified, if fraud screening requires additional review, or if the order appears to violate our Terms of Service.

4. Sales Tax

Applicable U.S. sales tax may be calculated and charged at checkout based on your shipping address and applicable state and local tax laws.

5. Payment Security

All payments are processed securely through third-party payment processors. Dr.Pen Glow does not store your full credit card or debit card details. Payment information is handled by secure payment providers in accordance with applicable payment security standards.

6. Failed or Declined Payments

If your payment is declined, failed, or cannot be completed, your order may not be processed. Please confirm that your billing information, payment details, and available funds are correct before placing another order. You may also contact your bank or card issuer for further assistance.

7. Fraud Prevention and Order Verification

To protect customers and prevent unauthorized transactions, we may review orders for fraud prevention purposes. In some cases, we may request additional verification before processing an order. If we cannot verify an order, we reserve the right to cancel it and issue a refund to the original payment method if payment has already been captured.

8. Refunds to Original Payment Method

Approved refunds will be issued to the original payment method used for the purchase. Refund processing times may vary depending on your bank, card issuer, or payment provider. Please refer to our Refund & Warranty Policy for full refund and return terms.

9. Order Cancellation

Orders may be cancelled within 12 hours of purchase, provided they have not yet been processed or shipped. Once an order has been processed or shipped, it cannot be cancelled and must follow our standard return process.

10. Contact Information

If you have questions about payments, billing, or charges, please contact us:

Email: support@drpenglow.com
Phone: +86 15899756385
Address: Room 307, Building 402, No.5007 Huanggang Rd, Huafu Subdistrict, Futian Dist, Shenzhen, Guangdong Province 518035, China
Business Hours: Mon–Fri, 9:00 AM – 6:00 PM (UTC+8)