Terms of service

Terms of Service

Dr.Pen Glow  |  Last Updated: April 29, 2026

Welcome to Dr.Pen Glow. These Terms of Service ("Terms") govern your access to and use of drpenglow.com and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility
  • You must be at least 18 years old and a legal resident of the United States to make a purchase on drpenglow.com.
  • By placing an order, you represent and warrant that you meet these eligibility requirements and that all information you provide is accurate and complete.
2. Products and Pricing
  • All products listed on drpenglow.com are subject to availability.
  • We reserve the right to limit quantities, discontinue products, or modify product specifications at any time without prior notice.
  • All prices are listed in U.S. Dollars (USD) and do not include applicable sales tax, which will be calculated at checkout based on your shipping address.
  • We make every effort to ensure pricing and product information is accurate. However, errors may occur, and we reserve the right to correct any errors, inaccuracies, or omissions, and to cancel orders if any information on our site is inaccurate at any time without prior notice, including after you have submitted your order.
3. Order Acceptance
  • Receipt of an order confirmation email does not constitute acceptance of your order.
  • Dr.Pen Glow reserves the right to accept or decline any order at our sole discretion, including for reasons such as product unavailability, pricing errors, suspected fraud, or violation of these Terms.
  • If we cancel your order after payment has been processed, a full refund will be issued to your original payment method.
4. Payment
  • We accept major credit cards, debit cards, and other payment methods displayed at checkout.
  • By providing payment information, you represent and warrant that you are authorized to use the payment method and authorize us to charge the full amount of your order.
  • All payments are processed through secure third-party payment processors. Dr.Pen Glow does not store your full payment card details.
5. Product Use and Disclaimer
  • Dr. Pen products are personal beauty tools intended for cosmetic use only.
  • You are responsible for reading and following all product instructions, warnings, and safety information.
  • Dr.Pen Glow is not a medical provider. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Consult a qualified healthcare professional before use if you have any skin conditions, allergies, or medical concerns.
  • Improper use, including but not limited to use on broken skin, active infections, or in violation of product instructions, is at your own risk.
6. Intellectual Property and Authorized Retailer Status
  • Dr.Pen Glow is an officially authorized online retailer of Dr. Pen brand products. All Dr. Pen products sold through drpenglow.com are genuine and sourced through authorized channels.
  • The "Dr. Pen" name, logo, and related trademarks are the property of their respective owners and are used on the Website with proper authorization for the sale and marketing of authentic Dr. Pen products.
  • All other content on drpenglow.com, including text, images, logos, graphics, product descriptions, photography, and overall website design, is the property of Dr.Pen Glow or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
  • You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our prior written consent.
7. User Conduct

You agree not to:

  • Use the website for any unlawful purpose or in violation of these Terms.
  • Submit false, misleading, or fraudulent information.
  • Interfere with the security or proper functioning of the website.
  • Use automated systems, including bots or scrapers, to access the website without our permission.
  • Resell products purchased from Dr.Pen Glow or drpenglow.com without our prior written authorization.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

8. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Dr.Pen Glow, its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, or personal injury arising out of or related to your use of our products or website.
  • Our total aggregate liability to you for any claim arising out of or relating to these Terms or your purchase shall not exceed the amount you paid for the product giving rise to the claim.
  • Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply to you. Nothing in these Terms limits liability that cannot be excluded under applicable law.
9. Disclaimer of Warranties
  • Except for the express limited warranty stated in our Refund & Warranty Policy, all products are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
  • We do not warrant that the website will be uninterrupted, error-free, or free of viruses or harmful components.
10. Indemnification

You agree to indemnify and hold harmless Dr.Pen Glow, its affiliates, and their respective officers, employees, and agents from any claims, damages, losses, or expenses, including reasonable attorney's fees, arising out of your violation of these Terms, misuse of products, or violation of any law or third-party rights.

11. Governing Law and Dispute Resolution
  • These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
  • Any disputes arising out of or relating to these Terms or your purchase shall first be attempted to be resolved through good-faith negotiation.
  • If unresolved within 30 days of written notice, either party may pursue available legal remedies.
  • Class Action Waiver: To the fullest extent permitted by applicable law, you and Dr.Pen Glow agree that any dispute shall be brought only on an individual basis and not as a plaintiff or class member in any purported class, collective, or representative action. Some states may not enforce class action waivers; in such cases, this provision applies only to the extent permitted.
  • Nothing in this section limits your statutory rights as a consumer under applicable U.S. federal or state law.
12. Changes to These Terms
  • Dr.Pen Glow reserves the right to modify these Terms at any time. Changes take effect upon posting to our website.
  • Your continued use of the website after changes constitutes acceptance of the updated Terms.
  • We encourage you to review these Terms periodically.
13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Contact Information

Email: support@drpenglow.com
Phone: +86 15899756385
Address: Room 307, Building 402, No.5007 Huanggang Rd, Huafu Subdistrict, Futian Dist, Shenzhen, Guangdong Province 518035, China
Business Hours: Mon–Fri, 9:00 AM – 6:00 PM (UTC+8)