Legal notice

Legal Notice

Dr.Pen Glow  |  Last Updated: April 29, 2026

This Legal Notice ("Notice") governs your access to and use of the website drpenglow.com (the "Website") and the products sold through it. By accessing, browsing, or purchasing from the Website, you acknowledge that you have read, understood, and agreed to be bound by this Notice, together with our Terms of Service, Privacy Policy, Refund & Warranty Policy, and Shipping Policy. If you do not agree, please do not use the Website.

1. Website Ownership and Operation
  • The Website drpenglow.com is operated by the entity located at Room 307, Building 402, No.5007 Huanggang Rd, Huafu Subdistrict, Futian Dist, Shenzhen, Guangdong Province 518035, China, doing business online as Dr.Pen Glow ("Dr.Pen Glow," "we," "us," or "our").
  • The Website serves customers located within the 48 contiguous United States only.
2. Authorized Retailer Status and Trademark Notice
  • Dr.Pen Glow is an officially authorized online retailer of Dr. Pen brand products. All products sold on our Website are 100% authentic Dr. Pen products sourced through authorized channels.
  • "Dr. Pen" and all associated logos, names, and product designs are trademarks of their respective owners and are used on this Website with proper authorization for the purpose of marketing and selling genuine Dr. Pen products.
  • All other product names, brand names, and trademarks referenced on the Website are the property of their respective owners and are used solely for identification and descriptive purposes.
  • Our authorized retailer status applies to product sales only. Any opinions, content, or representations on this Website are those of Dr.Pen Glow and do not necessarily reflect the views of the trademark owner.
3. Intellectual Property Rights
  • All content on the Website, including but not limited to text, graphics, images, logos, icons, photographs, product descriptions, video, audio, software, and the overall design, layout, and "look and feel," is the property of Dr.Pen Glow or its licensors and is protected under United States and international copyright, trademark, and other intellectual property laws.
  • You may not copy, reproduce, republish, upload, post, transmit, distribute, modify, or create derivative works from any content on the Website without our prior written consent.
  • Unauthorized use of any content may violate copyright, trademark, and other applicable laws and could result in civil and criminal penalties.
4. Product Information Disclaimer
  • We make every reasonable effort to ensure that product descriptions, images, specifications, and prices on the Website are accurate and up to date. However, we do not warrant that such information is error-free, complete, or current.
  • Product images are for illustrative purposes only. Actual products may vary slightly in color, packaging, or appearance due to manufacturing updates, photography conditions, or display settings.
  • We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information, including pricing and product availability, at any time without prior notice. We also reserve the right to cancel any order affected by such errors, even after the order has been confirmed or payment has been processed, with a full refund issued to the original payment method.
5. No Medical Claims; Health and Safety Disclaimer
  • The products sold on drpenglow.com are personal beauty and cosmetic tools intended for at-home cosmetic use only.
  • Dr.Pen Glow is not a medical provider, healthcare professional, or licensed clinic. Our products are not medical devices and are not intended to diagnose, treat, cure, mitigate, or prevent any disease, medical condition, or injury.
  • Any statements or content on the Website regarding the use of our products have not been evaluated by the U.S. Food and Drug Administration (FDA).

Before using any product purchased from Dr.Pen Glow through drpenglow.com, you should:

  • Read and follow all included instructions, warnings, and safety information.
  • Perform a patch test if you have sensitive skin or known allergies.
  • Consult a qualified healthcare professional or licensed dermatologist if you have any skin conditions, medical conditions, are pregnant or nursing, or are taking medication.
  • Improper use of our products is at your own risk. This includes, without limitation, use on broken skin, active acne, infections, irritated skin, or in any manner inconsistent with the product instructions.
  • You assume full responsibility for the use of our products and any results, outcomes, or consequences arising from such use.
6. Testimonials and Reviews
  • Any testimonials, reviews, before-and-after images, or customer experiences displayed on the Website reflect individual experiences and are not necessarily representative of typical results.
  • Results from the use of our products vary by individual based on skin type, condition, frequency of use, and other personal factors.
  • We do not guarantee that you will achieve the same results as those shown or described in any testimonial.
7. Third-Party Links and Content
  • The Website may contain links to third-party websites, services, or content that are not owned or controlled by Dr.Pen Glow.
  • We do not endorse and are not responsible for the content, privacy practices, accuracy, or reliability of any third-party websites or services.
  • Your use of any third-party website is at your own risk and subject to the terms and policies of that third party.
8. Disclaimer of Warranties

EXCEPT FOR THE EXPRESS LIMITED WARRANTY STATED IN OUR REFUND & WARRANTY POLICY, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

THE WEBSITE AND ALL PRODUCTS, CONTENT, AND SERVICES PROVIDED ARE FURNISHED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS.

SOME STATES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES, SO PORTIONS OF THIS DISCLAIMER MAY NOT APPLY TO YOU.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

IN NO EVENT SHALL DR.PEN GLOW, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE OR ANY PRODUCT PURCHASED THROUGH IT.

THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY, INCLUDING CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE WEBSITE OR ANY PRODUCT SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100.00), WHICHEVER IS GREATER.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO PORTIONS OF THIS LIMITATION MAY NOT APPLY TO YOU. NOTHING IN THIS NOTICE LIMITS LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

10. Indemnification

You agree to defend, indemnify, and hold harmless Dr.Pen Glow, its owners, officers, employees, agents, affiliates, and suppliers from and against any and all claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

  • Your violation of this Notice or any other policy of Dr.Pen Glow;
  • Your misuse of any product purchased from the Website;
  • Your violation of any law or the rights of any third party;
  • Any content you submit, post, or transmit through the Website.
11. Governing Law
  • This Notice and any dispute arising out of or relating to it or your use of the Website shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.
  • The foregoing choice of law does not deprive you of the protection afforded to you by mandatory provisions of consumer protection law in your state of residence.
12. Dispute Resolution
  • Any dispute, claim, or controversy arising out of or relating to this Notice or your purchase shall first be addressed through good-faith informal negotiation between you and Dr.Pen Glow. To initiate, please contact us at support@drpenglow.com with a written description of the dispute.
  • If the dispute is not resolved within 30 days of written notice, either party may pursue available legal remedies, subject to your statutory rights under applicable U.S. federal and state consumer protection law.
  • Class Action Waiver: To the fullest extent permitted by applicable law, you and Dr.Pen Glow agree that any dispute shall be brought only on an individual basis and not as a plaintiff or class member in any purported class, collective, or representative action. Some states may not enforce class action waivers; in such cases, this provision applies only to the extent permitted.
13. Force Majeure

Dr.Pen Glow shall not be liable for any failure or delay in performance, including delays in shipping, processing, or fulfillment, resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government actions, pandemics, epidemics, labor disputes, supply chain disruptions, carrier delays, internet or telecommunications failures, power outages, or customs holds.

14. Severability

If any provision of this Notice is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid one that most closely reflects the original intent.

15. No Waiver

The failure of Dr.Pen Glow to enforce any right or provision of this Notice shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Dr.Pen Glow.

16. Entire Agreement

This Notice, together with our Terms of Service, Privacy Policy, Refund & Warranty Policy, and Shipping Policy, constitutes the entire agreement between you and Dr.Pen Glow regarding your use of the Website and supersedes any prior agreements or communications.

17. Changes to This Notice
  • Dr.Pen Glow reserves the right to modify, update, or replace this Notice at any time at our sole discretion. Changes take effect upon posting to the Website.
  • Material changes will be indicated by updating the "Last Updated" date at the top of this Notice.
  • Your continued use of the Website after such changes constitutes your acceptance of the updated Notice.
18. Contact Information

For any questions or concerns regarding this Legal Notice, please contact us:

Email: support@drpenglow.com
Phone: +86 15899756385
Address: Room 307, Building 402, No.5007 Huanggang Rd, Huafu Subdistrict, Futian Dist, Shenzhen, Guangdong Province 518035, China
Business Hours: Mon–Fri, 9:00 AM – 6:00 PM (UTC+8)